How Do I Submit a Support Ticket

HOME
INTERNAL TECHNICIAN OVERVIEW
INTERNAL TECHNICIAN FAQs
EXTERNAL TECHNICIAN OVERVIEW
EXTERNAL TECHNICIAN USERNAME FAQs
EXTERNAL TECHNICIAN PIN CODE FAQs

FAQ Menu
- How do I Start My Day?
- How do I End My Day?
- How do I Locate a Work Order?
  Assigned to Me?
  Using Search?
  With a Service ID?
  With Filters?
  Assigned to External Providers?
- How do I Accept a Work Order?
- How do I Check Into a Work Order?
- How do I Check Out of a Work Order?
  Standard Checkout?
  Which Check-Out Status to Select?
  I Forgot to Checkout?
  How do I Capture a Manager's Signature?
- How do I Reassign a Work Order?
  How do I Reassign a Work Order to Another Technician?
  How do I Reassign a Work Order to an External Provider?
- How do I Manage My Time?
  How do I Edit my Time?
  Why am I put in Admin Time when I am not on a Work Order?
- How do I Access and Use Inventory?
- How do I Add a Part to a Work Order?
- How do Notifications Work?
  How do I Receive Emails?
  How do I Receive Push Notifications?
  Why is it Taking so long for Me to Receive My Notifications?
- How do I Manage My Account?
- How do I Submit a Support Ticket?

How do I Submit a Support Ticket?

A Support Ticket can be submitted by tapping Help on the home screen and following the prompts that appear. Once your Support Ticket is received, you will receive an email confirming the submission of the support request.

1. On the Home Screen Tap HELP.

2. Tap Submit a ServiceChannel Support Ticket.

3. Enter a detailed account of the issue(s) you are experiencing.

4. If warranted, you can include an Attachment from your devices gallery or you can take a picture with your device's camera.

5. When you have Tap the green send button to submit your support ticket.

6. Tap review to see the support tickets you have submitted.

Note: you may also receive, contained within the confirmation email, questions concerning the issue(s) you are experiencing. It will speed the resolution of your issue(s), if you respond in a timely manner.